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MEX: Enhancing mobile user experience in a multi-platform world

The next MEX is on 19th - 20th May 2010, WallaceSpace, London, UK | Register

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May 2009, Manifesto #4: Changing economics will facilitate increased diversity in handset portfolios

Videos







Presentations

Andrew Muir Wood on Manifesto 4, Day 2 - Changing economics will facilitate increased diversity in handset ...

John Forsyth on Manifesto 4, Day 2 - Changing economics will facilitate increased diversity in handset port...

Speakers
  • Andrew Muir Wood, Doctoral Researcher, Institute for Manufacturing, University of Cambridge (Profile)
  • John Forsyth, Leadership Team, Technology, Symbian Foundation (Profile)
Session details

Time Activity Location
13:15:00 1st speaker presentation Main conference room
13:45:00 2nd speaker presentation Main conference room
14:15:00 Breakout sessions Team rooms
15:15:00 Breakout teams report back for group debate Main conference room

Manifesto statement
We believe...too many manufacturers are trying to copy Apple by focusing their resources on developing a single 'blockbuster' handset. Greater long-term success will be achieved by creating a unifying software platform and using it to deliver a wide range of devices, differentiated by the user experience factors which really matter to customers: form factor, colour, price, usability and applications.

Tags
Standardisation; Diversity; Colours; Form factor; Software platforms; Economics; Blockbuster devices

The story
Faced with a slowing economy and the emergence of a new category of 'blockbuster' devices from the likes of Apple, RIM and HTC, traditional manufacturers are reducing the number of handsets in development or re-directing resources to individual products in the hope of achieving a one-off success.
Motorola, once the second largest manufacturer in the world, selling more than 65m units a quarter at its peak, has cut its handset division by half and scaled back its device portfolio to a fraction of previous levels. Sony Ericsson is taking a similar approach, moving away from its previous strategy of expanding sales into the mid- and low-range markets, choosing instead to retrench to the top tier.
While almost every other growth industry moves towards greater product diversity and wider consumer choice, the mobile business appears to be shifting in the opposite direction, with product managers under pressure to deliver a single 'iPhone-killer'. The result is advanced, but highly generic handsets.
Mobiles companies must work towards making diversity more economic and relevant to the customer experience. Manufacturers are currently producing multiple regional variations of a single handset simply to accommodate differing wireless standards around the world. By expediting standardisation efforts in areas such as wireless network technology, chipsets and software platforms, manufacturers will free up resources which can be employed in delivering the personalisation users truly value: more varied form factors, a wider range of colour options, a choice of premium materials and pricepoints, accessories and a wide choice of additional software and services.

To get you thinking...
  • How can we make it economic to develop a portfolio of handsets which reflects the incredible diversity of customer requirements? Where are are the major costs in differentiation today and how can we refocus them on the differences which actually matter to customers?
  • What are the most important elements of the user experience for the customer? Is a person more likely to buy a device because it has a camera with more megapixels or because it comes in a colour they love?
  • Is it possible to combine the benefits of a standardised software platform and an effective distribution channel for third party developers with truly personalised devices? How can we overcome the challenges of running similar services across different combinations of screen size and input mechanism?
Further reading from the MEX archives
Stat Spots
  • 162m: 162m smartphones were sold in 2008, a figure which is predicted to rise 30% to 211.2m units in 2009, despite a wider contraction in the handset market of around 10%. | (Source: Informa)
  • 13.50%: 13.5% of the handset market will be smartphones in 2009, rising to 38% by 2013. | (Source: Informa)
  • $144: The bill of materials cost (BoM) for the HTC G1, the first Android-powered handset, is approximately USD 144. This compares with USD 175 for the iPhone 3G. The biggest single cost component is the ARM baseband chip, costing USD 28.49, (19.8 percent of the G1's total BoM), followed by the display panel at USD 19.67 (13.7 percent of the BoM). | (Source: iSuppli)
  • 37.00%: 37% of handsets shipped by Verizon Wireless during Q4 2008 were classified as smartphones. | (Source: Verizon)
  • 5.00%: A 6 to 8 month increase in the average length of the handset replacement cycle would lead to a 5% year-on-year decline in handset sales during 2009. A 12 month increase would see handset sales falling by 10%. | (Source: Informa)
  • 20m: 20m handsets running Windows Mobile were shipped by Microsoft's hardware partners during 2008. This included 30+ different models, 11 of which sold over 1m units each | (Source: Microsoft)
  • 15m: Nokia has sold 15m N95 handsets since launching the product in 2007 | (Source: Mobile Entertainment Magazine)
  • x2: Apple's share of the US smartphone market doubled from 11.5% to 23% in the 6 months following the July 2008 launch of the iPhone 3G. However, at the start of 2009, it still lagged RIM's 41% share of the market. | (Source: ChangeWave)

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